One of the curiosities of working in China is the holiday/vacation system. Completely unique and incomparable to any other national holidays elsewhere, we want to give advance warning of a major holiday coming up that will severely restrict production and shipping times.
First up, on September 26/27 is Mid Autumn Festival, and then after that is the second biggest holiday in China after New Year from 1st October- 7th October.
During these dates, we will not be able to ship at a discounted or create new orders during this time.
Why can’t you create anything at this time?
During Chinese national holidays, the country effectively shuts down (apart from retail, food and beverage and tourism). Our shipping company will have the whole holiday off, as will our factory and other suppliers, meaning we cannot ship anything at the amazing rate we do, nor can we order in new flowers to create new orders. China is very unique with it’s vacations, in that it’s one of the only times many of the workforce can return home to spend time with their families, and whilst not as restricted as Chinese New Year, for many businesses like us there is nothing you can do apart from plan in advance – like we are doing now!
So no one will be able to answer my questions?
During the above holiday dates we will have a skeleton staff operating, who can answer your questions, create sample images for if we have your chosen flowers in stock and send out invoices. What we can’t do is begin production on your wall. There will definitely be someone who will get back to your enquiries within 24 hours!
When is the cut off date for orders?
Depending on your size and colour scheme, any order received after 18th September will now be sent after 7th October.
I need my wall urgently, what can I do?
If we have flowers in stock to make your wall, we can send the wall with a foreign express company like DHL, Fedex etc, but there will be no discounted rate available, it will be the rates you can see on their websites, but we cannot order new flowers from our factory during 1st – 7th of October.
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If you have any questions about the holiday period, please let us know! firstname.lastname@example.org